You knew this case needed
someone formidable.
You called the right number.
If you're reading this, you've got a participant nobody else can hold — fraud, financial misuse, a family at the edge, a plan that keeps failing. Karen Naidoo brings twenty years of operations, claims and compliance leadership to exactly these cases. The brave thing was making the call. She takes it from here.
You already know how this looks.
You don't need a glossy brochure. You need someone who has actually sat in this kind of meeting before. Tick whichever feels familiar:
- A teenager with multiple diagnoses, a mother who's running on empty, and three agencies pointing at each other.
- Funds going somewhere they shouldn't, and the family is the last to know.
- A plan that looked good on paper and has fallen apart in real life.
- A case that hits the safeguarding line — and you need someone who has worked alongside police and the Commission before, not someone learning on the job.
Who you're handing this to
Karen Naidoo
National Operations Director · Level 3 Specialist Support Coordinator
Karen brings twenty-plus years of operations leadership to support coordination — claims administration, regulatory compliance, risk management, and large-scale contact-centre leadership. She is qualified to NQF Level 8 (Management Program, Rhodes University) and holds a Bachelor of Commerce in Business Management.
That background is rare in NDIS Level 3 work: someone who can read a financial trail like the claims professional she was trained to be, escalate to the right regulator, run a multi-agency operation without drama, and hold a family in genuine care at the same time. When fraud, financial misuse, or system failure shows up in a case, that's the brain you want on it.
Karen also holds a Ministry qualification from Faith Bible College. The work is faith-anchored for her — she'll tell you herself: the most vulnerable people in our community deserve the best of us, not the leftovers. That's the standard every case she touches gets held to.
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What happens next — three steps.
No phone tree. No mystery. You'll know where this case is at every stage.
Submit the referral below
Two minutes. No participant identifiers required at this stage. Mark it crisis or fraud and it goes straight to escalation.
24-hour triage call
Karen or a Level 3 coordinator on her team will speak with you within one business day — most accepted cases get same-day contact.
Accepted, or warm-handed
If Karen takes it, she takes it. If she can't, she places it personally with the right Level 3 coordinator. No referral disappears.
If this case keeps drifting
The picture in 30 days without a Level 3 SC
- • Funds keep walking out the door. The paper trail gets harder, not easier.
- • The family loses faith in the system, and stops returning calls.
- • A placement breaks down at the worst possible moment.
- • You're still carrying it at 9pm on a Thursday.
If you make the call today
The picture in 30 days with Karen on it
- • Mum sleeps through the night. One coordinator is running the room.
- • The participant is back at school / in a stable placement.
- • Funds are protected; an evidence pack is in front of the right people.
- • Your name on the referral is the reason this turned around.
The 24-hour promise
Submit a referral. Within 24 hours you'll have a triage call — accepted, warm-handed to the right Level 3 coordinator, or routed to a partner if we're genuinely not the right fit. No referral goes into a black hole.
Refer the case
Two minutes. No participant identifiers required at this stage.