You knew this case
deserved a real coordinator.
You just sent it to the right one.
Nandini Shamika trained in medicine before she came to support coordination. So when the doctors, OTs and behaviour therapists are in the room, she actually speaks the language. She takes a small number of cases personally; the rest get placed with a coordinator she has hand-picked. Either way, your participant actually gets seen.
You already know what bad coordination looks like.
You're not after a sales pitch. You want someone to actually run the plan. Tick whichever feels familiar:
- A new plan starting on Monday and no idea who's actually going to implement it.
- A family who has been let down by their last provider and is one bad call away from giving up.
- A participant transitioning between supports, locations, or life stages — and nobody's holding the thread.
- A case that's not in crisis, but you can see one coming if it sits another fortnight.
Who you're handing this to
Nandini Shamika
Support Coordinator · Levels 1, 2 and 3
Nandini trained in medicine before she came to support coordination — four years of general medicine at the Oradea Faculty of Medicine and Pharmacy, followed by a nine-month clinical internship in the Philippines across emergency care, paediatrics, ICU, internal medicine, OB/GYN and psychology.
That matters in this work. When the GP, the behaviour therapist, the OT and the psychologist are in the room, she actually speaks the language. She can read a discharge summary. She knows what a medication review is worth and when to escalate.
She limits her caseload on purpose. She'd rather be the coordinator who shows up at the planning meeting than a name on forty rosters. That's why she answers her phone — and why families remember her. When her seats are full she places you with a coordinator she has personally trained, and stays involved as backup.
What happens next — three steps.
You'll know exactly where this case is at every stage.
Submit the referral below
Two minutes. Pick the level (1, 2, 3 — or unsure). No participant identifiers required at this stage.
24-hour personal triage
Nandini reviews every submission herself. You get a reply within one business day — same-day on anything urgent.
Matched to the right coordinator
Nandini takes it, or places it with a coordinator she's hand-picked for the level, location, and complexity. You meet them before anything starts.
If this drifts another month
The picture without a real coordinator
- • The plan sits on a desk. Funds go unused while needs go unmet.
- • Service agreements never get signed; supports never get booked.
- • The family stops trusting the NDIS and stops engaging.
- • You're back here in six weeks, with a harder version of the same case.
If you make the call today
The picture in 30 days with a real coordinator
- • Service agreements signed, providers booked, supports actually running.
- • The family knows their coordinator's name and gets calls returned.
- • Goals on the plan stop being aspirations and start being weeks in the diary.
- • You can hand this case off and trust it lands.
The 24-hour promise
Submit a referral. You'll have a reply within 24 hours — accepted, placed with a vetted coordinator, or routed to a partner if we're genuinely not the right fit. No referral disappears.
Refer the case
Two minutes. No participant identifiers required at this stage.