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Accessibility Statement

Last Updated: April 10, 2025

Our Commitment to Accessibility

At The Well Team, we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Accessibility Features

Our website includes the following accessibility features:

  • Semantic HTML markup with appropriate heading structure
  • Alternative text for images
  • Sufficient color contrast
  • Resizable text without loss of functionality
  • Keyboard accessibility for all interactive elements
  • ARIA landmarks for screen readers
  • Focus indicators for keyboard navigation
  • Skip to content links

Technology Used

Our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
  • React
  • WAI-ARIA

Limitations and Alternatives

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

  • PDF Documents: Some older PDF documents may not be fully accessible. We are working on updating these documents. If you need access to information in these documents, please contact us and we'll provide an accessible alternative.
  • Videos: Some older video content may not have captions or audio descriptions. We are working to update these resources.

Additional Formats

We are happy to provide information in alternative formats. If you have specific accessibility requirements, please contact us and we will do our best to assist you.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers or have suggestions for improvement:

Email: accessibility@thewellteam.com.au

Phone: (02) 9160 0299

Mail: Accessibility Team, The Well Team, Sydney NSW 2000

We aim to respond to feedback within 3 business days. If you need additional assistance, please specify the nature of your request and how we help you.