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Key Takeaways
- Support coordinators help you understand your plan, find providers, and achieve your goals - not provide direct care
- Three levels available: Support Connection, Coordination of Supports, and Specialist Support Coordination
- You can change support coordinators anytime and choose who works best for you
- The Well Team offers 24/7 availability for crisis support across Sydney, Melbourne & Darwin
Plan Help
Understand your plan
Easy to Understand
Good Helpers Only
Provider Network
Trusted connections
24/7 Help
Always here for you
Help Any Time
Hard Things
Confusing Plans
Finding Providers
Getting Help
Three Easy Steps
Get help in three steps
Check
See what you need
Find
Find good helpers
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Get Help
Get the help you need
Support Coordination Levels Explained
Choose the right level for your needs
| Feature | Level 1: Support Connection | Level 2: Coordination of Supports | Level 3: Specialist |
|---|---|---|---|
| Best for | Simple needs | Multiple providers | Complex situations |
| Duration | Short-term | Ongoing | Intensive |
| Scope | Build confidence | Full coordination | High-risk support |
| Example | First-time participants | Managing multiple services | Health/housing/justice interface |
What Your Support Coordinator Should Do
They Do
- Help you understand your plan
- Connect you with providers
- Manage service agreements
- Track goal progress
- Assist with plan reviews
They Don't
- Provide hands-on care
- Make decisions for you
- Replace your choice
- Deliver support work
- Act as your therapist
What You Get
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All Your Money
Get all your NDIS money
Good Helpers
Find helpers who do good work
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Understand NDIS
NDIS made easy
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Reach Goals
Get what you want
Frequently Asked Questions
What does a support coordinator do?
A support coordinator helps you understand your NDIS plan, connect with quality providers, manage service agreements, and achieve your goals. They handle paperwork and coordination - they don't provide hands-on care.
What are the 3 levels of support coordination?
Level 1: Support Connection - short-term help to build confidence. Level 2: Coordination of Supports - ongoing assistance with multiple providers. Level 3: Specialist Support Coordination - intensive help for complex situations.
How do I get support coordination in my NDIS plan?
Support coordination is funded under Capacity Building when the NDIA assesses it as reasonable and necessary. Discuss your coordination needs during your planning meeting to ensure it's included.
What's the difference between support coordination and plan management?
Support coordination helps you use your plan effectively and find providers. Plan management handles the financial side - paying invoices, tracking budgets, and managing claims. They serve different purposes.
Can I change my support coordinator?
Yes, you have the right to change your support coordinator at any time. Simply give notice as per your service agreement and find a new coordinator that better suits your needs.
How often should I meet with my support coordinator?
Meeting frequency depends on your needs. Most participants meet monthly, but those with complex situations may meet weekly. Your coordinator should be available when you need them.