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Terms of Service

Last Updated: April 10, 2025

Agreement to Terms

These Terms of Service govern your use of the website and services offered by The Well Team. By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy.

Description of Services

The Well Team provides NDIS support services, including but not limited to support coordination, support work, therapeutic services, and community access support. Our services are tailored to individuals with disabilities in accordance with the National Disability Insurance Scheme (NDIS).

Service Agreements

All direct support services require a separate Service Agreement that outlines specific terms, conditions, pricing, and service details. These agreements form part of our contractual relationship and should be read in conjunction with these Terms of Service.

User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

Intellectual Property

The Well Team website and its original content, features, and functionality are owned by The Well Team and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

User-Generated Content

By posting content on our website or through our services, you grant us the right to use, modify, publicly perform, publicly display, reproduce, and distribute such content on and through our platform.

Limitation of Liability

In no event shall The Well Team, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

Indemnification

You agree to defend, indemnify, and hold harmless The Well Team and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. It is your responsibility to review these Terms periodically for changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@thewellteam.com.au

Phone: (02) 9160 0299

Mail: Legal Department, The Well Team, Sydney NSW 2000