Care Specialist
Develop and implement specialized care methodologies that ensure consistent, high-quality support for NDIS participants with complex needs.
Our Mission
At The Well Team, we're dedicated to providing life-changing care and support for individuals navigating the NDIS. Our WorkWellâ„¢ Model guides how we deliver personalized, exceptional support services to people with diverse and complex needs.
As a Care Specialist, you'll help define and implement the specialized care methodologies that form the backbone of our service delivery—ensuring participants receive consistent, evidence-based support tailored to their unique circumstances.
Role Purpose
As a Care Specialist working within our National Care Department, you'll be responsible for developing, implementing, and evolving specialized support methodologies for participants with complex needs. You'll contribute to our department's mission of owning and executing the end-to-end participant experience as a frontline of trust and NDIS compliance.
You'll work within the service delivery stage of our WorkWellâ„¢ Model, ensuring that support approaches are evidence-based, person-centered, and consistently applied. You'll collaborate closely with our Care Onboarding & Relationship Specialists to translate participant "Blueprints" into detailed care protocols, and with Support Coordinators and Support Workers to implement these approaches in daily practice.
In line with your department's WorkWellâ„¢ contribution, you'll help ensure every participant receives a tailored care experience and provide real-time feedback for system improvement. Your role requires deep expertise in specialized support areas and the ability to translate clinical knowledge into practical, effective support strategies that enhance participant outcomes.
Key Responsibilities
Care Methodology Development
Develop specialized support methodologies for participants with complex needs based on evidence, best practices, and participant preferences
Translate participant "Blueprints" into detailed support plans with clear strategies, triggers, responses, and progress indicators
Research and integrate emerging practices in specialized support areas (autism, complex behaviors, mental health, etc.)
Create clear, accessible support documents and visual aids for participants and support team members
You Will Succeed If You...
Have Deep Expertise
Bring specialized knowledge in disability/mental health support
Translate Knowledge to Practice
Turn theory into practical, effective support strategies
Think Creatively
Find innovative solutions to complex support challenges
Are Evidence-Driven
Base approaches on research while respecting lived experience
Center the Participant
Always place participant preferences, dignity, and goals at the heart of every methodology
WorkWellâ„¢ Model Integration
This role is vital to our WorkWellâ„¢ Model, particularly within:
Service Delivery & Participant Experience
You'll develop the specialized methodologies that our care teams use to deliver services aligned with participant Blueprints and NDIS plans
Performance Monitoring & Feedback
You'll help evaluate and enhance the effectiveness of our care approaches through outcome measurement and participant feedback
Continuous Improvement
You'll contribute to ongoing refinement of our support approaches, updating methodologies based on evidence and outcomes
Job Details
Employment Type
Full-Time
Start Date
Immediate
Department
Care Management
Reports To
National Care Manager
Key Performance Areas
Quality of specialized care methodologies
Participant outcome achievement
Support staff capability development
Innovation in support approaches
Knowledge management and resource development
Qualifications
Degree in Allied Health, Psychology, Disability, or related field
3+ years experience in specialized support roles
Proven expertise in at least one specialized support area
Strong understanding of NDIS Practice Standards
Experience developing support strategies and resources