Community Care Engagement Specialist
Build meaningful connections between our participants and their communities. Develop resources and programs that enhance social inclusion.
Our Mission
At The Well Team, we believe that true support goes beyond home-based care to help participants build meaningful connections in their communities. Our WorkWell™ Model recognizes that social inclusion and community engagement are vital components of holistic NDIS support.
As our Community Care Engagement Specialist, you'll help bridge the gap between participants and their wider communities, creating opportunities for social connection, skill development, and participation in community life.
Role Purpose
As our Community Care Engagement Specialist within the National Care Department, you'll be an integral part of our team that owns and executes the end-to-end participant experience. Your focus will be on developing and implementing strategies for community integration and social participation for NDIS participants.
You'll identify community resources, develop partnerships with local organizations, and design programs that facilitate meaningful community engagement. Working collaboratively with other members of the National Care team, you'll ensure that social inclusion is a key component of each participant's support plan.
In line with your department's WorkWell™ contribution, you'll enhance the participant experience by connecting them to social inclusion opportunities and community events as needed. You'll also provide valuable feedback on community engagement efforts to drive continuous improvement in our approach to holistic NDIS support.
Key Responsibilities
Community Resource Mapping & Partnership Development
Research and map community resources and activities that align with participant interests, goals, and access needs
Develop and maintain partnerships with community organizations, recreational facilities, educational institutions, and other local resources
Negotiate accessibility accommodations and inclusive opportunities with community partners to ensure successful participant engagement
Create and maintain a comprehensive database of community resources that can be matched to participant interests and support needs
You Will Succeed If You...
Are Community-Minded
Understand local communities and identify inclusion opportunities
Build Strong Connections
Create partnerships and facilitate meaningful relationships
Navigate Social Systems
Understand barriers to participation and find creative solutions
Are Participant-Centered
Match community opportunities to individual preferences
Champion Social Inclusion
Believe in the power of community connections to transform lives
WorkWell™ Model Integration
As Community Care Engagement Specialist, you play a vital role in our WorkWell™ Model, particularly within:
Service Delivery & Participant Experience
You'll enhance the participant experience by connecting them to social inclusion and community engagement opportunities that complement their formal supports
Intake & Needs Mapping
You'll contribute to participant "Blueprints" by adding community engagement plans and preferences that support holistic NDIS goals
Performance Monitoring & Feedback
You'll gather critical feedback about community engagement successes and challenges to inform continuous improvement
Job Details
Employment Type
Full-Time
Start Date
Immediate
Department
National Care
Reports To
National Care Manager
Key Performance Areas
Participant community engagement rates
Quality and breadth of community partnerships
Effectiveness of community resource database
Participant satisfaction with community connections
Quality of community engagement resources and tools
Qualifications
Experience in community development or engagement
Understanding of disability and inclusion principles
Strong networking and partnership development skills
Knowledge of NDIS and social inclusion principles
Excellent interpersonal and communication abilities