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Leadership Position
Sydney, Australia

Head of Workforce Deployment

Drive our strategic workforce planning and talent deployment to ensure exceptional NDIS support and maximize participant outcomes.

Our Mission

At The Well Team, we're dedicated to transforming lives through exceptional NDIS support services. Our WorkWell™ Model guides how we recruit, deploy, and develop our team members to deliver personalized care.

As our Head of Workforce Deployment, you'll pioneer innovative approaches to talent management that ensure the right people with the right skills are matched to the right participants at the right time—creating the foundation for life-changing support.

Role Purpose

As our Head of Workforce Deployment, you'll lead a department dedicated to recruiting, onboarding, deploying, and supporting the right people for every care need—delivering the backbone for scalable, compliant, and rapid service delivery.

You'll be responsible for developing and implementing the systems that transform our WorkWell™ Model principles into day-to-day staffing reality. Leading our HR Specialist team, you'll build sophisticated talent acquisition, deployment, and development processes that sit at the intersection of strategic planning and operational execution.

As a key WorkWell™ contributor, you'll enable the "recruitment-first" and "deployment-ready" execution, ensure rapid matching and redeployment for client/staff fit, and own compliance and onboarding for all workforce—directly contributing to exceptional participant outcomes and organizational growth.

Key Responsibilities

Strategic Talent Acquisition & Planning

  • Develop and implement the recruitment-first foundation of our WorkWell™ Model, ensuring we attract exceptional talent aligned with our values

  • Create strategic workforce plans that anticipate growth needs across all service lines and regions

  • Establish candidate assessment frameworks that identify both technical capabilities and values alignment

  • Implement innovative talent attraction strategies that establish The Well Team as an employer of choice in the NDIS sector

You Will Succeed If You...

Think Strategically About Talent

See workforce planning as a competitive advantage

Balance People & Systems

Create human-centered processes that scale efficiently

Are Data-Driven

Use workforce analytics to drive continuous improvement

Innovate Persistently

Continuously evolve workforce approaches for better results

Believe in Purpose-Aligned Talent

Understand that our mission is achieved through people who share our values

WorkWell™ Model Integration

This role is foundational to our WorkWell™ Model, particularly through:

  • Recruitment-First Approach

    Building and implementing sophisticated talent acquisition methods that identify the right people from the start

  • Deployment-Based Infrastructure

    Creating the systems that enable precision matching of staff to participant needs

  • People-System Integration

    Ensuring our workforce strategies directly enhance participant experiences and outcomes

Job Details

  • Employment Type

    Full-Time

  • Start Date

    Immediate

  • Department

    Workforce Development

  • Reports To

    Managing Director

Key Performance Areas

  • Staff recruitment quality and efficiency metrics

  • Staff retention and engagement scores

  • Workforce utilization and scheduling effectiveness

  • Staff-participant matching success rates

  • Workforce development program effectiveness

Qualifications

  • 5+ years in HR/Workforce Planning leadership

  • Degree in Human Resources, Business, or related field

  • Experience in healthcare/disability services preferred

  • Strong analytics and workforce planning skills

  • Proven systems thinking and implementation ability