Managing Director
Lead The Well Team to new heights of excellence, impact, and growth while embodying our mission to transform lives through exceptional NDIS support.
Our Mission
The Well Team exists to provide life-changing care and support for individuals navigating the NDIS system. Our WorkWell™ Model is the foundation of how we deliver exceptional care and build an organization that transforms lives.
As our Managing Director, you'll be entrusted with embodying and evolving this mission—leading our entire organization to achieve excellence in participant outcomes while driving sustainable growth and innovation in NDIS service delivery.
Role Purpose
As our Managing Director, you'll provide strategic leadership and operational oversight for all aspects of The Well Team. You'll report directly to the CEO while leading our five key departments: National Care, Workforce Deployment & HR, Operations, CFO/Governance/Finance & Compliance, and Marketing.
Your role balances visionary leadership with practical execution—ensuring the WorkWell™ Model principles drive every aspect of our service delivery, team development, and organizational growth across all departments. You'll harmonize their distinct functions while maintaining a unified approach to our mission and values.
This position requires a leader who can orchestrate our departmental structure to work as a cohesive whole—inspiring teams, navigating complex regulatory environments, driving innovation, and maintaining an unwavering focus on our mission to provide life-changing support to NDIS participants through our proven organizational framework.
Key Responsibilities
Strategic Leadership & Vision
Collaborate with the CEO to develop and execute organizational strategy aligned with our mission and WorkWell™ Model
Lead and mentor department heads, fostering a cohesive leadership team that drives excellence throughout the organization
Ensure strategic alignment across all departments and functions, with clear goals, metrics, and accountability
Stay ahead of industry trends, NDIS policy changes, and market dynamics to position the organization for long-term success
You Will Succeed If You...
Lead with Vision and Purpose
Inspire teams by connecting daily work to our mission
Build Exceptional Teams
Attract, develop, and retain industry-leading talent
Drive Strategic Growth
Balance mission impact with financial sustainability
Execute with Excellence
Translate strategic vision into operational reality
Champion Participant-Centered Care
Keep participant outcomes at the center of all decisions, systems, and strategies
WorkWell™ Model Leadership
As Managing Director, you'll be the primary steward of our WorkWell™ Model, responsible for:
Model Evolution & Refinement
Continuously developing and refining the WorkWell™ Model based on outcomes data and emerging best practices
Organizational Alignment
Ensuring all departments embody and implement the model's principles in their operations
Strategic Integration
Using the model as a framework for decision-making, resource allocation, and growth planning
Cultural Embodiment
Modeling and championing the values and approach that define our unique service philosophy
Job Details
Employment Type
Full-Time
Start Date
Immediate
Department
Executive Leadership
Reports To
CEO
Key Performance Areas
Strategic plan execution and achievement
Participant satisfaction and outcomes
Financial performance and sustainability
Team development and organizational health
Growth, innovation, and market positioning
Qualifications
8+ years in senior leadership roles
Experience in healthcare/disability services sector
Strong understanding of NDIS framework and ecosystem
Proven track record in organizational growth
Exceptional team leadership abilities