NDIS Support Coordinator
Help participants navigate the NDIS system and achieve their goals through effective planning, coordination, and advocacy.
Our Mission
The Well Team exists to provide life-changing care and support for individuals navigating the NDIS system. Our WorkWell™ Model drives how we deliver personalized, exceptional support to help participants achieve their goals.
As an NDIS Support Coordinator, you'll be the navigator and advocate that empowers participants to make the most of their NDIS funding and access quality services that align with their aspirations, needs, and preferences.
Role Purpose
As an NDIS Support Coordinator within our Operations Department, you'll be part of the Service Delivery team that ensures flawless day-to-day execution across all support services. You'll be the critical link between our participants and the services they need to thrive, helping them understand their NDIS plans, connect with quality providers, and overcome barriers to achieving their goals.
You'll work closely with participants to develop and implement support coordination strategies that maximize their NDIS funding, building their capacity to navigate the system while ensuring they receive consistent, high-quality supports. As part of the Operations team, you'll contribute to maintaining our elite, audit-ready standard of service.
In line with your department's WorkWell™ contribution, you'll execute on-the-ground support (part of the "engine room"), maintain compliance and audit trails, and enable rapid operational response to participant needs. Your role requires a deep understanding of the NDIS ecosystem, strong relationship-building skills, and the ability to advocate effectively.
Key Responsibilities
NDIS Planning & Implementation
Work with participants to understand their NDIS plans, goals, and support needs based on their participant Blueprint
Develop comprehensive support coordination plans that align available funding with participant goals and priorities
Implement and monitor support plans, ensuring services are delivered as agreed and adjusting strategies as participant needs evolve
Prepare participants for plan reviews by gathering evidence, documenting outcomes, and identifying future support needs
You Will Succeed If You...
Navigate Complex Systems
Understand and simplify the NDIS for participants
Advocate Effectively
Stand up for participant rights and needs
Build Strong Networks
Connect participants with quality services and supports
Focus on Outcomes
Keep participant goals at the center of all activities
Believe in Participant Potential
See beyond disabilities to the strengths and capabilities of each person
WorkWell™ Model Integration
This role is central to our WorkWell™ Model, particularly within:
Service Delivery & Participant Experience
You'll be on the front lines of ensuring services align with participant Blueprints and NDIS plans, coordinating a cohesive support approach
Performance Monitoring & Feedback
You'll gather important feedback on service quality and participant outcomes, helping us improve our support approaches
Redeployment & Issue Resolution
When support adjustments are needed, you'll work with our internal teams to ensure rapid, effective responses to participant needs
Job Details
Employment Type
Full-Time
Start Date
Immediate
Department
Support Coordination
Reports To
Operations Manager
Key Performance Areas
Participant goal achievement rates
NDIS plan utilization and optimization
Participant satisfaction and feedback
Provider network quality and effectiveness
Documentation quality and compliance
Qualifications
Experience in NDIS Support Coordination
Qualification in Allied Health, Social Work, Community Services, or related field
Thorough understanding of NDIS processes and systems
Strong advocacy and communication skills
Experience working with people with diverse disabilities